Last Updated: 04-Oct-2026
All returns, cancellations, and refunds are subject to the terms outlined below.
Proof of purchase (order ID or invoice) is required for all claims.
We reserve the right to refuse returns or refunds that do not meet the stated conditions.
You may return eligible non-customized products within 7 days of delivery.
Products must be unused, in their original packaging, and in resellable condition.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped.
Non-Returnable: Personalized/custom-made items are created specifically for you and are not eligible for return, exchange, or refund.
Customized products are not covered by the 30-Day Quality Guarantee (see Section 4).
Where BluePynk shares a design preview for approval before production, customers are responsible for carefully checking it, including spelling, names, photographs, colours, positioning, and other customization details.
Exceptions: If the product arrives damaged, or BluePynk makes a clear production error that is materially different from the approved design, please notify us within 48 hours of delivery with photo/video proof. Such cases will be reviewed separately and, if verified, we will replace or refund the product.
Shop BluePynk designs with confidence.
If your eligible BluePynk T-shirt has a genuine printing or manufacturing defect, we'll review the issue and provide a replacement or refund according to our guarantee terms.
Customized/customer-uploaded designs are excluded.
These terms are also published as a standalone page: 30-Day Quality Guarantee – Terms & Conditions.
The guarantee applies only to T-shirts featuring designs selected from BluePynk's standard/listed design collection, i.e. BluePynk designs already available in our design collection.
It covers genuine: printing defects; major print peeling or cracking caused by a production defect; manufacturing defects; significant stitching defects; and wrong printing caused by a BluePynk production error.
The guarantee does NOT apply to customized designs or customer-supplied artwork. This includes, but is not limited to: customer-uploaded photographs; customer-provided artwork or graphics; customer-created designs; names, quotes, messages, numbers, or other personalized content requested by the customer; designs modified according to specific customer instructions; and any other individually customized printing requested by the customer.
Customized products are produced specifically according to the customer's requirements and are handled under the customized-products terms of our Refund & Return Policy. Where BluePynk makes a clear production error that is materially different from the customer's approved design, the matter may be reviewed separately.
The guarantee is valid for 30 calendar days from the date the eligible product is delivered, as recorded by the applicable delivery service.
Claims submitted after the 30-day period will not be eligible under this guarantee.
Video evidence is mandatory for all guarantee claims. The video must clearly show: the complete T-shirt; the alleged defect; the affected area, clearly enough for BluePynk to assess the issue; and any relevant details reasonably requested by BluePynk.
The video should be clear, unedited, and sufficient to establish the nature of the claimed defect.
Claims submitted without adequate video evidence may be rejected and will not be eligible for the 30-Day Quality Guarantee. BluePynk may request additional photographs, videos, or other information where necessary.
For washing-related print claims (print peeling, cracking, fading, lifting, or other print-related issues after washing), appropriate video evidence of the washing process may be required to verify that BluePynk's washing and care instructions were followed.
Where requested, the video should clearly show, where reasonably possible: (1) the T-shirt before washing, including the printed area; (2) the washing process being carried out according to BluePynk's care instructions; (3) the T-shirt after washing, clearly showing the alleged printing defect; and (4) the affected print/area in sufficient detail for BluePynk to assess the issue.
If requested washing video evidence is not provided, or is insufficient to verify that the care instructions were followed, the claim may be rejected and the 30-Day Quality Guarantee will not apply to that claim.
Customers are required to follow the washing and care instructions provided with the product.
Damage resulting from washing, drying, ironing, bleaching, chemical exposure, excessive heat, or any other care method contrary to BluePynk's instructions is not covered under the 30-Day Quality Guarantee.
BluePynk reserves the right to determine whether the submitted evidence reasonably demonstrates compliance with the provided care instructions.
The guarantee does not cover: wrong size selected by the customer; change of mind; customer preference regarding colour, fit, design, or appearance; normal wear and tear; damage caused by washing or drying incorrectly; damage caused by ironing directly over the print; bleaching, chemical exposure, or improper cleaning; stains, cuts, tears, burns, or physical damage caused after delivery; damage caused by misuse or improper handling; alterations or modifications made after delivery; any defect arising from failure to follow the provided care instructions; customized/customer-uploaded designs; and minor variations in colour, texture, placement, or appearance that may reasonably occur during printing or manufacturing.
BluePynk will review the submitted evidence and may verify the claim against the order details, product specifications, production records, and other relevant information.
Where necessary, BluePynk may request the product to be returned for physical inspection.
A claim will be approved only where BluePynk reasonably determines that the issue is a genuine covered defect.
If an eligible product is determined to have a covered defect, BluePynk may, at its discretion, provide a replacement product or a refund for the affected product, subject to applicable law.
The guarantee does not create an automatic right to a refund merely because a claim has been submitted.
This guarantee is not a general return, exchange, or change-of-mind policy. It is specifically provided for eligible BluePynk standard-design T-shirts that have a genuine covered printing or manufacturing defect.
The customer must: inspect the product after delivery; follow the care instructions provided by BluePynk; report any eligible defect within 30 days; preserve the product in its original condition until the claim has been reviewed; and provide the required video evidence and other information requested by BluePynk.
If the product has been intentionally damaged, altered, repaired, modified, or otherwise handled in a manner that prevents reasonable verification of the alleged defect, the claim may be rejected.
BluePynk reserves the right to reject claims where there is reasonable evidence of intentional damage, misuse of the guarantee, false information, manipulated evidence, or repeated abuse of the guarantee policy.
Nothing in these terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable Indian law.
BluePynk reserves the right to update or modify this guarantee from time to time. The applicable version will generally be the version in effect when the order was placed, subject to applicable law.
Refunds (if applicable) will be processed to your original payment method within 7 business days after the returned item is received and inspected.
Shipping charges are non-refundable, except where we shipped the wrong or defective product.
Refund timelines may vary depending on your bank, payment provider, or wallet service.
Referral rewards can be transferred to your bank account upon submitting a withdrawal request; the transfer will be executed once approved by an administrator. Eligibility requires the referred user's first successful order to contain customized items: INR 55 for totals above INR 499 up to INR 999, INR 110 for totals above INR 999. Plain items do not qualify.
Orders for non-customized products may be cancelled within 24 hours of purchase.
Orders for customized/personalized products can only be cancelled within 12 hours of placing the order, after which production begins.
If an order status is updated to 'Ready for Shipping' and then cancelled, a flat deduction of ₹100 will be applied. The remaining balance will be refunded to the original payment method.
Cash on Delivery (COD) orders that are refused or cancelled at the time of delivery may lead to account restrictions or denial of COD option for future purchases.
If your order arrives damaged in transit, or you receive an incorrect item, please notify us within 48 hours of delivery with supporting evidence (photos/videos).
Printing or manufacturing defects on eligible BluePynk standard-design T-shirts can be reported within 30 days of delivery under the 30-Day Quality Guarantee (Section 4), with the required video evidence.
We will arrange a replacement or issue a refund as applicable, after verification.
To request a return, refund, or cancellation, please contact us at:
📧 Email: admin@bluepynk.com
📞 Phone: +919363726326
🏬 Address: Auroville Main Road (Near Purple Hotel), Kuyilapalayam, Auroville (PO), Vanur (TK), Villupuram (DT), Tamilnadu, India - 605101
Include your order ID, reason for return, and supporting proof (if applicable). Claims without sufficient proof may not be eligible.
For 30-Day Quality Guarantee claims, also include the defect video and, for print issues after washing, any washing video requested under Section 4.5.
This Refund & Return Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts in Delhi.