Last Updated: 04-Oct-2026
Shop BluePynk designs with confidence.
If your eligible BluePynk T-shirt has a genuine printing or manufacturing defect, we'll review the issue and provide a replacement or refund according to the terms below.
Applies to BluePynk standard designs only. Customized/customer-uploaded designs are excluded.
The guarantee applies only to T-shirts featuring designs selected from BluePynk's standard/listed design collection, i.e. BluePynk designs already available in our design collection.
It covers genuine: printing defects; major print peeling or cracking caused by a production defect; manufacturing defects; significant stitching defects; and wrong printing caused by a BluePynk production error.
The guarantee does NOT apply to customized designs or customer-supplied artwork. This includes, but is not limited to: customer-uploaded photographs; customer-provided artwork or graphics; customer-created designs; names, quotes, messages, numbers, or other personalized content requested by the customer; designs modified according to specific customer instructions; and any other individually customized printing requested by the customer.
Customized products are produced specifically according to the customer's requirements and are handled under the customized-products terms of our Refund & Return Policy. Where BluePynk makes a clear production error that is materially different from the customer's approved design, the matter may be reviewed separately.
The guarantee is valid for 30 calendar days from the date the eligible product is delivered, as recorded by the applicable delivery service.
Claims submitted after the 30-day period will not be eligible under this guarantee.
Video evidence is mandatory for all guarantee claims. The video must clearly show: the complete T-shirt; the alleged defect; the affected area, clearly enough for BluePynk to assess the issue; and any relevant details reasonably requested by BluePynk.
The video should be clear, unedited, and sufficient to establish the nature of the claimed defect.
Claims submitted without adequate video evidence may be rejected and will not be eligible for the 30-Day Quality Guarantee. BluePynk may request additional photographs, videos, or other information where necessary.
For washing-related print claims (print peeling, cracking, fading, lifting, or other print-related issues after washing), appropriate video evidence of the washing process may be required to verify that BluePynk's washing and care instructions were followed.
Where requested, the video should clearly show, where reasonably possible: (1) the T-shirt before washing, including the printed area; (2) the washing process being carried out according to BluePynk's care instructions; (3) the T-shirt after washing, clearly showing the alleged printing defect; and (4) the affected print/area in sufficient detail for BluePynk to assess the issue.
If requested washing video evidence is not provided, or is insufficient to verify that the care instructions were followed, the claim may be rejected and the 30-Day Quality Guarantee will not apply to that claim.
Customers are required to follow the washing and care instructions provided with the product.
Damage resulting from washing, drying, ironing, bleaching, chemical exposure, excessive heat, or any other care method contrary to BluePynk's instructions is not covered under the 30-Day Quality Guarantee.
BluePynk reserves the right to determine whether the submitted evidence reasonably demonstrates compliance with the provided care instructions.
The guarantee does not cover: wrong size selected by the customer; change of mind; customer preference regarding colour, fit, design, or appearance; normal wear and tear; damage caused by washing or drying incorrectly; damage caused by ironing directly over the print; bleaching, chemical exposure, or improper cleaning; stains, cuts, tears, burns, or physical damage caused after delivery; damage caused by misuse or improper handling; alterations or modifications made after delivery; any defect arising from failure to follow the provided care instructions; customized/customer-uploaded designs; and minor variations in colour, texture, placement, or appearance that may reasonably occur during printing or manufacturing.
BluePynk will review the submitted evidence and may verify the claim against the order details, product specifications, production records, and other relevant information.
Where necessary, BluePynk may request the product to be returned for physical inspection.
A claim will be approved only where BluePynk reasonably determines that the issue is a genuine covered defect.
If an eligible product is determined to have a covered defect, BluePynk may, at its discretion, provide a replacement product or a refund for the affected product, subject to applicable law.
The guarantee does not create an automatic right to a refund merely because a claim has been submitted.
This guarantee is not a general return, exchange, or change-of-mind policy. It is specifically provided for eligible BluePynk standard-design T-shirts that have a genuine covered printing or manufacturing defect.
The customer must: inspect the product after delivery; follow the care instructions provided by BluePynk; report any eligible defect within 30 days; preserve the product in its original condition until the claim has been reviewed; and provide the required video evidence and other information requested by BluePynk.
If the product has been intentionally damaged, altered, repaired, modified, or otherwise handled in a manner that prevents reasonable verification of the alleged defect, the claim may be rejected.
BluePynk reserves the right to reject claims where there is reasonable evidence of intentional damage, misuse of the guarantee, false information, manipulated evidence, or repeated abuse of the guarantee policy.
Nothing in these terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable Indian law.
BluePynk reserves the right to update or modify this guarantee from time to time. The applicable version will generally be the version in effect when the order was placed, subject to applicable law.
Contact us within 30 days of delivery with your order ID, a description of the defect, and the required video evidence:
📧 Email: admin@bluepynk.com
📞 Phone: +919363726326
This guarantee forms part of our Refund & Return Policy and Terms & Conditions.